For those almost 1000 visitors to my initial blog post early this morning, the over 40 Facebook Like’ers to my facebook post on the Lufthansa Facebook Page, here a brief update:
I just checked my private e-mail account (now that I am home from work) and see that Lufthansa wrote to me 3:47pm today. The Mail is titled: “Confirmation of Waiting List” (in German). There is no explanation for the mail. It does not say who the mail is from, or why it was sent. There is a PDF attached showing two flights, the original one that was booked (using the partner United Airlines), and now a second one that appears to be a Lufthansa owned machine. However, at the top, it says :
“Sie verfügen nun über eine bestätigte Buchung ohne Warteliste. Bitte lassen Sie Ihr Ticket bis zum 09. Mai ausstellen.”
Translated this means: “You now have a confirmed reservation without a waiting list. Please have your ticket “released” or printed by May 9th.”
BUT IT IS NOW MAY 11th!! WHAT THE F*** DOES THAT MEAN??
And again. No explanation. But I am invited to call the cost-based number again!!! So Lufthansa can earn more money while I am put on hold and the minutes go by and my telephone bill goes up.
Am I missing something here? Antonia on Facebook said they would contact me. Is this contacting me? Writing an e-mail with no explanation forcing me to call their cost-based number!!!! This circus has no end. Here the mail and the PDF. And again, there is no confirmation of any Unaccompanied Minor service.
Ai dramática! Cobrindo todaaaaaas as informações da sua reserva pra que ninguém saiba qual é sua cidade e nem te sequestre, é? Uyyy, pessoa importante… Drama queen!
I can just add another unbelievable story of poor LH service. Before flying to the US from Germany with LH, i contacted TWICE the LH customer care center – of course with paying for the service number with costs – to make sure that we have the appropriate passport for our 5 year old son with us (due to the special regulations when travelling to the US from abroad).
You can imagine how we felt when we came to the check-in counter at the airport and the lady, who checked our passports, said: “I am sorry, but we are not allowed to take your son to the US with the passport he has”.
I don’t want to tell each detail what happened within the next hours, just the result:
- Luckily we made it – thanks to very helpful people at the Frankfurt city hall – to get a new passport for our son.
- LH changed our reservation for the same flight on the next day (also the people of the LH ground staff in Frankfurt have been very helpful!).
- I had weeks of discussion via telephone and email with LH about the additional costs we had, caused by a fault of LH. They even charged us for the change of reservation! As a result – NOTHING, NULL, NIENTE (beside the statement that – based on LH’s policy – the customer himself is responsible for his papers, and that LH service center takes no responsibility for the correctness of its information – THANK YOU, LH!!!).
Matthias!! Thanks for sharing! Sounds extremely stressful. Lets hope Luthansa is listening to all of this.
Matthias, why would you contact regarding your passport information? It isn’t Lufthansa’s fault that you had the wrong passport. The passenger is the one who is repsonsible for their own documents. You could have checked online for document information.
@Rick, after my experiences i agree, next time I will check online for the information. I just don’t understand why LH service gives wrong information (twice!) – instead of saying “We are not authorised…” or something similiar to that?